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Frequently Asked Questions

  • What is screen printing?
    Screen printing (also known as silk screening) is a process where ink is forced through a mesh screen template onto a surface like a stencil onto clothing. It uses a screen that's placed over the t-shirt and brightly colored ink is then dragged across the t-shirt to create the design one colour at a time.
  • How many colours can I choose for screen printing?
    Our studio setup accommodates a maximum of 4 colours to be printed in a design. However, in the screen printing world less is more! Feel free to chat to us for advice on simplifying your design to fewer colours to suit your budget. If you need more colours than that or your design is very detailed with gradients and shading, Sublimation Printing may be a better option for your design. We will help you choose the best service that's suited for your project if you require assistance.
  • How large can you print my design?
    Our screens allow for a maximum image size of 28.5cm wide and 39cm tall.
  • What is Screen Set-Up?
    In screen printing, each screen is a stencil which allows ink to pass through onto the garment. So we need to prepare separate screens for each colour within your design, as well as each size variation of your design. For example, if you wanted to print a small 2 colour logo on the left chest, and a large version on the back, it would require a total of 4 screens. Each screen costs 50 euro, and we will keep them for 3 months. So should you wish to do a re-print of the same design within that time-frame, no set-up fee would incur. After 3 months, we remove your design from the screen and re-use them for other print jobs.
  • Is there a minimum order quantity for screen printing?
    Our minimum for screen Printing is 10 units (For up to 4 colours) These quantities can be broken up across various garment styles however they MUST be the same design/colours for printing. After contacting us we will be able to help explain any questions you may have in relation to colours and designs.
  • How do I order?
    Start the conversation by emailing us via the contact form.
  • How long will my order take?
    It depends on the item. Standard t-shirt / textile screen print order is 1 week (longer appreciated) - with rush turnaround available. Other items may be done faster, and some take longer, so best to ask us.
  • How long will the print last?
    Your print should last as long as the t-shirt lasts! Our inks don’t peel, and fading should only occur after years of washing and sunshine.
  • What is Sublimation Printing?
    Businesses widely use sublimation to transfer their logos or pictures onto anything like water bottles, mugs, or t-shirt business for sublimation. It is an environmentally-friendly and easy transfer process that does not add layers on top. Also, it is cheaper and lasts relatively longer without fading, peeling, or cracking.
  • How does Sublimation Printing work?
    Sublimation dyes transmit onto a transfer paper and then onto the polyester material, such as a t-shirt, via heat transfer and pressure. The ink moves from the transfer paper to sit on the fabric. Thus, when the ink cools down, it appears glossy and becomes a permanent part of the garment.
  • Why Sublimation Printing?
    Every printing methods has some cons, Sublimation printing is only suitable for garments that include polyester (100% polyester or polyester blend). Sublimation printing is suitable for small batch orders and garments with a large number of design variations and applications. The longevity of the design is a plus point, with a design that won’t crack, peel or fade. Even after going through the washing machine countless times, your garment will never be demoted to the back of your wardrobe! Ideal for small quantities of custom tshirts and for multicolor printing on garments with no minimum purchase requirements.
  • What are minimum quantities for production?
    For sublimation Printing and Promotional Products, we don`t have minimum quantities, feel free to order as many as you want.
  • How long will the print last?
    Your print should last as long as the t-shirt lasts! Our inks don’t peel, and fading should only occur after years of washing and sunshine.
  • How do I order?
    Start the conversation by emailing us via the contact form.
  • What types of graphic design services do you offer for screen printing and sublimation printing?
    We offer a wide range of graphic design services tailored specifically for screen printing and sublimation. This includes logo creation, artwork editing, custom design creation, and design adjustments to ensure they translate well onto apparel.
  • Can you help me create a custom design for my apparel?
    Absolutely! We will collaborate with you to bring your ideas to life and create a custom design that suits your vision and branding.
  • Can you create the design for me?
    Absolutely! Please note there are additional costs for graphic design services that vary depending on complexity. However it's often best for you to have the designs exactly how you’d like them printed prior to sending them to us as it will speed up the process so you can have your order ASAP!
  • How should I format my artwork?
    The bigger the better! We prefer high resolution (300dpi) or vector files in either pdf, ai, eps, or psd form. We can still work with a jpeg or png if needed, but request the file is as high res as possible and scaled to at least A3 in size.
  • I don’t have a logo, can you make one?
    Most definitely! See our page on design work for all the details.
  • Can you work with existing designs or logos I have?
    Absolutely, we can work with your existing designs or logos to prepare them for screen printing and sublimation printing. Just provide us with the relevant files, and we'll make sure they're ready for production.
  • I have a logo but want to add something.
    No problem! We are on hand to help with these things. Any small adjustments can be made before we go into print. Contact us and we will provide you with a quote.
  • What file formats do you accept for design submissions?
    We accept a range of file formats, including AI, EPS, PSD, PDF, and high-resolution PNG or JPEG. These formats ensure that the design quality remains high throughout the printing process.
  • What's the process for requesting design services and approving the final design?
    The process is simple. Reach out to us with your design requirements. We will work on creating a mockup based on your specifications. Once you're satisfied with the design, we'll proceed to finalize it for production.
  • Is there an extra cost for design services on top of the printing costs?
    Yes, there is a separate fee for graphic design services. The cost can vary depending on the complexity of the design and the amount of work required. We'll provide you with a transparent quote before proceeding.
  • Can I request changes or revisions to the design?
    Certainly, we understand that you might have specific preferences. We offer a certain number of revisions as part of our design service to ensure you're happy with the final result.
  • What's the typical turnaround time for design services?
    Turnaround time can vary based on the complexity of the design and our current workload. Generally, we aim to provide you with the initial design mockup within 5 business days. Revisions and finalization might take a bit longer, but we'll keep you informed throughout the process.
  • How do I order?
    Start the conversation by emailing us via the contact form.
  • Can we supply our own mugs or water bottles for Red Dots Design to print?
    No. We can only print the products we supply. This is the case for all of the promotional goods we supply.
  • Can you help me choose the right promotional product for my business or event?
    Absolutely, we can provide personalized recommendations based on your goals, target audience, and budget.
  • What is the minimum order quantity for promotional products?
    The minimum order quantity varies by the printing technique you require. For Sublimation Printed Promotional Products - no mimimum order required. You can order as many as you want.
  • Do you offer bulk discounts for larger orders of promotional items?
    Yes, we provide bulk discounts for larger orders. The more you order, the more you save.
  • s there a setup fee for customizing the promotional products with my logo or design?
    There may be a setup fee for customization, but it varies depending on the product. We'll provide you with detailed pricing information.
  • What printing methods do you use for promotional products?
    We utilize various printing methods, including screen printing and sublimation printing, depending on the product and your customization needs.
  • What are the available colour options for the promotional items?
    We offer a wide range of colour options for each product. We can match colours to your brand specifications.
  • Can we supply our own mugs or water bottles for Red Dots Design to print?
    No. We can only print the products we supply. This is the case for all of the promotional goods we supply.
  • Are all the products you supply in the catalogues / on the website?
    ot even close! We've listed & catalogued some of our popular & common items & styles, but there is so much more we can do for you. We have an impressive roster of wholesalers & importers we buy from. So if there's a product you require - generally of the custom printed persuasion, do contact us. There is a very good chance we can source it for you. Order minimums may apply with some items (but don't be afraid to ask!)
  • Can I get a mix of different promotional products in a single order?
    Yes, you can create a diverse order with a mix of different promotional products to suit your marketing needs.
  • Can I see samples of the promotional products before placing an order?
    We do have some samples in our shop for you to evaluate the quality and appearance of the products before making a decision.
  • How do I order?
    Start the conversation by emailing us via the contact form.
  • Can I supply my own garments?
    We do not accept customer-supplied garments, but we have access to thousands of different styles from dozens of the top apparel brands. Let us help you find the best fit for your project. Keep in mind Red Dots Design have a great range of t-shirts at modest pricing. It is often cheaper, faster & easier to order stock from us than hunt around for shirts yourself.
  • Are all the products you supply in the catalogues / on the website?
    Not even close! We've listed & catalogued some of our popular & common items & styles, but there is so much more we can do for you. We have an impressive roster of wholesalers & importers we buy from. So if there's a product you require - generally of the custom printed persuasion, do contact us. There is a very good chance we can source it for you. Order minimums may apply with some items (but don't be afraid to ask!)
  • Are all your garments good quality?
    Red Dots Design does not distribute bad quality garments and prefer to sell you a good quality product wherever possible. Our suppliers have extensive & growing ranges of garments, many styles we may have not used before or had feedback on. We encourage customer feedback on garment quality. We can usually source cheap/thin tees at your request if you are looking to save a little money. Likewise, if high quality garments are required & budget is bigger than tiny, let us know & we'll recommend premium quality garments to suit.
  • Are all your garments good quality?
    Red Dots Design does not distribute bad quality garments and prefer to sell you a good quality product wherever possible. Our suppliers have extensive & growing ranges of garments, many styles we may have not used before or had feedback on. We encourage customer feedback on garment quality. We can usually source cheap/thin tees at your request if you are looking to save a little money. Likewise, if high quality garments are required & budget is bigger than tiny, let us know & we'll recommend premium quality garments to suit.
  • Are all items available & in stock?
    Most items are ordered from our suppliers as required - we keep just the most common black & white t-shirt styles in stock. Our suppliers can be out of stock in an item, or a size, although it is uncommon.
  • Can I supply my own garments?
    We do not accept customer-supplied garments, but we have access to thousands of different styles from dozens of the top apparel brands. Let us help you find the best fit for your project. Keep in mind Red Dots Design have a great range of t-shirts at modest pricing. It is often cheaper, faster & easier to order stock from us than hunt around for shirts yourself.
  • Is there any part of the garment I can't print on?
    You can print on most areas of the garment, however there are some areas on the garment that we cant get a great quality print. Every garment and design is individual, so please ask us if you are unsure.
  • What are the best garment care instructions?
    Each garment is tagged with the best care for that particular brand and garment. Whilst it isn't essential, like all clothing purchased anywhere, we do recommend that the end customer washes it before first use to extend the life of the garment.
  • Do you sell Eco products?
    Our suppliers have a growing range of Eco products such as: -Tees -Polo Shirts -Caps And more, in Organic, Bamboo fabric, Recycled materials. Ask us if the product you require is available in a more eco friendly material.
  • Are all the products you supply in the catalogues / on the website?
    Not even close! We've listed & catalogued some of our popular & common items & styles, but there is so much more we can do for you. We have an impressive roster of wholesalers & importers we buy from. So if there's a product you require - generally of the custom printed persuasion, do contact us. There is a very good chance we can source it for you. Large minimums may apply with some items (but don't be afraid to ask!)
  • How do I place an order?
    We prefer orders & all important information via email, or other written format. You can also come to our shop to order. We need to know: - products / styles / colours - quantity & size breakdown - print positioning - artwork details - due date - pick up or delivery (in which case - address) - your contact details and any other relevant details you can think of to get the job done the way you want it. Please be sure to provide your contact details as well.
  • Can you send me a price list?
    Unfortunately not. The price of a job has so many moving parts that it would be impossible to create a price list for customers as it is all so variable. Simply contact us for a custom quote or check out our latest bundle deals that we have on offer.
  • Can I order online?
    Yes, it's so easy. We can discuss all your needs & questions via email. Then simply email your order, make a deposit into our bank account or via credit card, and we'll get started. Once complete we can have your order delivered to you.
  • Are prices on this website?
    Generally not. As so much of what we do is custom produced, with various factors that can influence price, we prefer to quote each job for you. Please contact us via the contact page, email or phone, with details of the job - and we'll get back to you asap with your quote.
  • What info do you need to quote?
    The basic info: - quantity - how many print positions - how many colours in each print - due date (if sooner than 2 weeks from your order) - whether any of the prints are larger than A3 and any other relevant details you can think of to get the job done the way you want it.
  • What are minimum quantities for production?
    It depends on the item. For sublimation Printing and Promotional Products, we don`t have minimum quantities, feel free to order as many as you want. For screen prints, min. charge is for 10 prints (we can do less, but charge for 10 prints). Best to contact us & ask if unsure. With most items higher quantities will mean a lower price per unit, whereas adding more colours to a print will add to the price.
  • How does your pricing work?
    The cost of your printing job is made up of the following components: - Graphic Design - Screen Set-Up Cost - Blank Garment Cost - Printing Cost - Extras (like custom ink colour mixes, kids garments, specialty inks.
  • How do I pay?
    Once we have all your details, we will email you an invoice which includes our bank details and payment instructions. To speed up the process, send us some form of remittance advice so we know it’s paid, and we’ll get your job underway!
  • Can I make changes to my order after I pay?
    Yes, but only to a certain point in the process. Once you have signed off on your order summary and final printing proof, your order will be in production and therefore we cannot make any changes. We will make it very clear during the process so that you are well prepared for the sign off.
  • How long will my order take?
    We aim for a turn-around time of 1-2 weeks from proof sign-off. All orders are placed in a cue once paid and signed-off, so depending on the amount of orders at any one time, this time may fluctuate and is not guaranteed. If you are working to a deadline please make this very clear at the time of your order, and we will let you know whether we can or cannot meet your deadline. If turn-around times are extended due to supplier delays or during high-volume periods like Christmas, we will always keep you well-informed at the time of your order.
  • Do you have a quick turn-around option?
    Yes. We can offer a quick turn-around fee when our schedule allows. Feel free to ask at any time and we’ll do our best to accommodate your due date.
  • Do you provide mockups?
    Yes. To make sure we have interpreted your instructions about your artwork, colour, size and print positioning correctly, we send a proof of your design for your approval before we go into production. Proofs are provided as part of the printing service, but should you need a range of varied mock-ups to help you settle on a design before going ahead with an order, we can offer this as a stand-alone service.
  • What if I’m not happy with the garment quality?
    When we print your order, we keep an eye on the quality of garments and should we find any defects, we send them back to our supplier to be replaced. We are not able to refund or replace any items once they have been printed on 😊
  • What if I’m not happy with the print quality?
    During the printing process, we perform rigorous quality checks along the way. Any items that don’t pass these checks will not be delivered to you. We can’t offer returns or replacements. If you do wish to discuss this with us, simply drop us an email at info@reddots.ie.
  • What is your delivery schedule?
    Flexibility ‘If we can fit it in we will’ We understand that from time to time you may need to get an order rushed through to quote ‘get you out of trouble’. Our flexibility on delivery is one of our major strengths and we will always do our upmost to help. Our typical delivery schedule is: 5-10 working days for most repeat orders (depends on the quantity) 10 working days on most new orders
  • Can you deliver to a music venue / festival?
    Yes. Just let us know the date, address & merchandise delivery instructions, with some contact details for the receiver, we can do this.
  • What are the delivery and couriers terms?
    We cannot be responsible for any shipping delays caused by third party shipping company. If no one is present or available to sign or collect your delivery on arrival, you will be invoiced for a return delivery fee and another delivery fee back to your original address, that’s a minimum of 3 delivery fee’s in total.
  • When can I pick up my order?
    Once you’ve received notification that your order is complete, head to our Design Studio at Sally`s Cottage, Aghfarrell, Brittas, D24X620 between 9am - 9pm on a weekday to collect your goods! Give us a call as it can be tricky to find us 083-838-4595
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